Firstly, we are very selective when we accept a consultant to our platform. Only independent consultants with a remarkable track record (e.g. based on former employers, tenure and proven expertise) will be able to join our network. Secondly, we try to make sure that the setup is good from the start, which includes a clear description of the objective and scope of the consultant requirement and projects. Thirdly, we try to be close to our clients and consultants, listen to them, and we are keen to continuously improve the experience for both clients and consultants. Our proprietary 360° quality management process helps us to identify improvement opportunities early and on a continuous basis.