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Check out Some Recent Projects of CRM Consultants
“Pain Point” Analysis to Improve Customer Success, Financial Services
Identified key factors that play into customer retention, satisfaction and loyalty to increase long-lasting operational success. Insights into the company’s pain points in the CRM field helped in the implementation of changed practices.
Implemented a Unified CRM Platform, B2B Ecommerce Company
Elimited barriers between company sectors to integrate consumer data on one platform. This allowed for improved tracking of consumer preferences and eased interactions of consumers with the platform.
New Pricing Approach Through CRM Platform Usage, Pharmaceutical Company
Changed accessibility of information within the company. Sales representatives were encouraged to utilize CRM platforms for a more efficient information flow. The new platform used purchasing data to identify the value consumers saw in the products they used. The company then implemented improved pricing and promotional programs.
Restructuring an Existing CRM platform, Media and Communications Company
Reassessed the usability and success rate of the current CRM platform to include personalized marketing messages and automated customer outreach processes.